Loyalty program
Loyalty Program Terms
How points are earned, what they can be spent on, and the terms that keep the program fair for every customer.
Who can join
The loyalty program is free to join for any customer 21 or older with an account on this site or in store. It is a marketing program and by joining this program you agree to receive email marketing. This one account is linked to your email address and name, the points on it belong to that account: they cannot be transferred, combined with another customer’s balance, or sold. Your balance is kept on the same customer record our registers use, so the points you see here are the points staff see at the counter.
How points are earned
You earn $1.00 of loyalty for every $100.00 you spend, which is one point for every $100.00 of merchandise you pay for. Points are recorded in dollars, so each point is worth one dollar of loyalty. Points are credited when an order is paid in full, whether you order online or buy at the counter, and are only credited against the merchandise you actually paid for. Points are reversed if an item is returned or an order is cancelled or refunded.
Annual purchase tiers
Your tier follows what you spend with us over the calendar year, added up across all of our stores and the website, it is read from your customer record each time you sign in. Your tier sets the standing discount you receive on almost all purchases, and you earn loyalty dollars on top of your discount. Spending is counted as the year goes on, so your tier can move up once you pass the next level’s total. The tiers and what each one gives you are listed at the foot of this page.
What points are worth
Points have no cash value and are only redeemable as the rewards listed under Rewards below. A reward is applied to an order at checkout, and its point cost is taken off your balance the moment the order is paid, so the same points cannot be spent twice. Points cannot be exchanged for cash, and no change or credit balance is given for unused points.
Checking your balance
Your current balance, your rewards and the orders that earned them are shown on your account page whenever you are signed in. Staff at any of our stores can look the same balance up at the register. If a balance does not look right, call your store and we will check it against the sales record and correct it.
Rewards may change
We can add, withdraw or change rewards, and can change the earning rate, as stock and offers change. The rewards and rate that apply are always the ones published on this page at the time you earn or spend points. A change never applies to points you have already earned.
Marketing is Required
Joining the loyalty program does sign you up for marketing emails and text messages. Withdrawal of marketing consent or refusal to accept marketing emails will remove you from the program. You may at anytime unenroll from your account page. Blocking Marketing emails or providing an invalid email address will result in permanent removal from the program and all points earned previously will be forfeited.
Ending your membership
You can ask any store to close your loyalty membership, or simply decline marketing from within your customer account page. Closing the membership cancels any points still on the account. Accounts we find to be duplicated, fraudulent, or used to farm points will be closed and their points cancelled.
Annual purchase tiers
Your tier follows what you spend with us over the calendar year, added up across all of our stores. Your tier sets the standing discount you receive on almost all purchases, and you earn loyalty dollars on top of it.
Basic
Thanks for signing up for marketing. Now you earn Loyalty Dollars and receive a 2.5% discount on almost all purchases.
Any annual spend
Regular
Thanks for bring a regular!! Now you earn Loyalty Dollars and receive a 5% discount on almost all purchases.
$1000.00 a year
Preferred
You have chosen us and now we choose you! As a Preferred Customer you earn Loyalty Dollars and receive a 7.5% discount on almost all purchases.
$2000.00 a year
Elite
The best of the best. As an Elite Customer you earn Loyalty Dollars and receive a 10% discount on almost all purchases
$4000.00 a year
Spending is counted as the year goes on, so your tier can move up once you pass the next level's total. Tiers are reviewed against your record each time you sign in.
Rewards
You earn $1.00 of loyalty for every $100.00 you spend, which is one point for every $100.00 of merchandise you pay for. Points are recorded in dollars, so each point is worth one dollar of loyalty to spend on the rewards below.
$10 off any purchase
10 pts$10.00
$25 off any purchase
25 pts$25.00
$60 off any purchase
50 pts$60.00
Rewards are applied at checkout and the points are taken off your balance once the order is paid.